Position Description 

Title: General Library Clerk 

Reports to: Assistant Director 

FLSA Status: Non-exempt 

GENERAL SUMMARY: I work as part of a team to provide patrons with outstanding service. I perform various clerical tasks related to the processing, sorting, and circulation of library materials within different departments of the library. I take pride in greeting and knowing our patrons, creating a warm and welcoming environment. Although I am a library clerk I also collaborate and connect with staff from the entire DCTPL team. 

PRINCIPAL DUTIES AND RESPONSIBILITIES 

1. I work with the public and other library staff to provide positive, enthusiastic, people-first service. 

2. I resolve problems and negotiate solutions for our patrons. 

3. I follow our financial controls policy when handling money. 

4. I interpret library policy rules and regulations to the public as needed. 

5. I assist patrons during their visit by performing clerical tasks with extensive public interactions. 

6. I perform a wide variety of duties as assigned to ensure the effective and efficient operation of all of the departments within the library. 

7. I act as an advocate for library services and programs.

QUALIFICATIONS 

• High School Diploma 

• Enjoy working with the public 

• One year of related customer service or education experience preferred 

KNOWLEDGE, SKILLS, AND ABILITITES 

• Ability to relate well to a diverse group of patrons including people of all ages 

• Ability to operate a cash register, count money accurately, and prepare deposits

• Ability to communicate effectively orally and in writing 

• Ability to establish and maintain healthy working relationships with co-workers and patrons 

• Able to multi-task effectively in a fast-paced environment and manage priorities even with interruptions 

• Ability to be self-motivated, creative, patient, and flexible with the ability to prioritize tasks and work independently or as part of a team 

• Committed to prioritizing patron experience and providing excellence in customer service

• Ability to deal tactfully and courteously with external and internal customers and maintain composure in a stressful situation 

• Competent to learn Evergreen software to assist patrons 

• Assists patrons with the use of printer, copier and fax machine when necessary 

PHYSICAL DEMANDS 

• Duties may require an employee to stand, walk, sit, bend, kneel, crawl, reach, climb, balance, move books, and move or lift materials up to 40 lbs 

• Work in an environment subject to continuous interruptions and background noises 

• Able to sit lengthy periods spent at a desk viewing a computer monitor and operating a keyboard and able to work on your feet for several hours at a time 

• Regularly required to talk and/or hear; use hands to operate objects, tools, and controls; and reach with hands and arms

• Required to read printed materials and information on computer screens